Refunds & support

For billing questions or refund requests, contact support with your account email and order ID. Never send your password or card details.

Refund requests are reviewed manually using the purchase, usage and remaining balance. Support will confirm the refundable amount and any related character-credit adjustment before processing. There is no self-service refund button.

Approved refunds are sent through Stripe to the original payment method. A request is not considered completed until payment processing confirms it. Timing depends on the payment provider and your financial institution.

If a payment has completed but your balance has not updated, check your order status and contact support. Do not pay again for the same purchase. Applicable consumer rights remain unaffected.